An interesting post below about Nottingham City Transport and its no change policy.
“I have always had an issue with Nottingham City Transport not giving change on their buses, as I often had to pay more than the fare, having no change. Some years ago, I was lodging at the home of a high ranking employee of NCT who informed me of a way to get my hard-earned cash back.
It appears that NCT legally has to be able to provide change to its customers or it cannot operate as a bus company! So you say to yourself, how are they operating when they obviously do not give change on thier buses? Well, it’s simple, it is called an Excess Fare Slip, which can be written out by a driver for you to take to the cash office in the Market Square.
There, you can redeem the value of your overpaid fare and so claim YOUR hard earned cash back. This unknown right that all Nottingham’s citizens have is largely unspoken of as NCT apparently has no intention of letting the public know about this.
This I can only imagine is due to financial reasons… think of all the journeys where people pay extra, that’s one hell of a lot of money! Where does it go? Community groups? Charity? No, of course not, it goes to the bus company. Ignorance is bliss in the case of this greedy, selfish, self-serving company who does not care for its customers and implicitly rips them off.
Next time you overpay, be sure to demand that the driver write out an Excess Fare Slip. It is your legal right. If enough of us do this, perhaps NCT will have to review its sorry “Sorry, no change” policy.”
To read the original posting follow the link below.