A number of patients have posted negative comments about their experience of Queens Medical Centre in Nottingham. The main complaints were the unhelpful and unfriendly receptionists, the poor standard of nursing care, lack of cleanliness and the expensive Patientline telephone service.
A number of my friends have had good and negative experiences of the Queens Medical Centre. One friend with Crohns disease, after a particularly bad experience at Queens, insisted on being taken to the City Hospital when an ambulance had to be called out to him. The extracts below are taken directly from patients views.
“majority of staff seem to view patients and patient relatives with disdain”
“Cleanliness is appalling – lift 5 has had a large smear all over the mirror for the last fortnight. Even worse, cleanliness of patients is appalling – my fathers sheets are only changed when we demand it and he is left in his mess all day (including when eating meals).”
“Nothing gets done unless you nag and nag at the staff to do it.”
“The non-medical staff (ie. receptionist) were very unhelpful and did not seem to care about the patients”
“Despite the staff obviously being busy – the department was run INCREDIBLE inefficiently. At every stage of my treatment, I was moved from a bay to the waiting room then back to a different bay – all the equipment then had to found and the medical staff then locate me.”
“found the reception staff member at the Childrens A and E very difficult to communicate with. Considering most if not all parents will be worried about their child, the staff member spoke very quietly making me have to ask over and over again what information they required. They showed no enthusiam ot compassion at all. It was like talking to a robot, and one that needed turning up!! ”
“the extremely expensive Patientline telephone service”
Follow the link below to read reviews in full.